FAQ — Frequently asked questions

Frequently asked questions

Delivery

Is delivery free?
For addresses in mainland France, Standard delivery is free on orders of €49 or more. Express delivery remains chargeable. Available options and charges are confirmed before you place your order.

Do you deliver internationally?
We currently deliver only to metropolitan France, including Corsica. Deliveries to other destinations are suspended.

Products

Are your products organic?
Some of our products are certified organic. This is indicated on the product page. We always select high-quality products, whether certified or not.

How should I store spices?
Keep your spices in a dry place, away from light and heat. An airtight jar is ideal. Whole spices keep for up to 3 years and ground spices for up to 18 months.

Can I order large quantities in bulk?
Yes, please contact us for trade orders or large quantities.

Orders

How can I track my order?
A confirmation email with a tracking link is sent as soon as your order is dispatched.

Can I change or cancel my order?
Please contact us promptly by email at contact@citronsafran.com. We will do our best to change your order before it is dispatched.

Returns

Can I return a product?
For food hygiene reasons, opened food products cannot be returned. If a product is defective or we have made an error, contact us within 14 days of receipt.